Effective Date: 01/01/2025

At Alala, LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through text messaging (SMS).

​

1. What Personal Information We Collect

We collect limited personal information necessary to serve you, including:

• Your name

• Your phone number

• Appointment details

• Order and reorder history

We do not collect sensitive personal information through our website or text messaging platform unless it is required to provide service or products directly related to your care.

​

2. How We Use Your Personal Information

We use your information solely for purposes related to providing you with medical equipment and services, including:

• Scheduling new appointments

• Sending appointment reminders

• Assisting with reorders of previously purchased items

• Confirming or coordinating pick-ups or deliveries

​

3. Who We Share Your Information With

We respect your privacy and do not sell or share your personal information with third parties or affiliates for marketing purposes.

Your information may only be shared:

• With your healthcare provider or insurer as required for service

• As necessary to comply with legal or regulatory requirements

• To support your care under HIPAA-compliant guidelines

SMS consent is not shared with third parties or affiliates for marketing purposes.

​

4. Your Rights and Choices

You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send.

If you believe your personal information has been used in a way that violates this Privacy Policy, please contact us immediately.

​

5. How We Protect Your Information

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. All staff are trained to respect patient confidentiality and HIPAA standards.

​

6. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to update or request deletion of your personal information, please contact us:

Alala, LLC
3400 Harden St. Ext
Columbia, SC 29203
Email: csr@alala.info
Phone: 803-569-4373
Website: https://alala.info

​

This Privacy Policy is linked in the footer of every page on our website and appears alongside any form that collects your name or phone number.